Eventgroove is a wholly owned business unit of Ticket River, Ltd., incorporated in Canada. Ticket River Ltd. is a wholly-owned subsidiary of Elk River Systems, Inc. based in the US state of Montana. Corporate offices are located at:
Ticket River, Ltd.
200-204 Lambert Street
Whitehorse, YT Y1A 3T2
Ticket River, Ltd. has been in business for over 12 years across our four e-commerce business unit: Software, PerforatedPaper.com, products.eventgroove.com, and events.eventgroove.com. During that time, we have always employed best practice security and privacy standards.
What Information We Collect
Customers of Eventgroove are asked to provide a minimal set of personal information to set up an account, and to gather the specifics of your event. In order to deliver such services and to purchase products at Eventgroove, we need to securely and confidentially process and store your personal information. We collect some personally identifiable information such as your name, address, phone number, email etc., which you enter when setting up your account and event.
We also collect some information automatically such as cookies. Cookies are used to significantly enhance your experience as a user and customer of Eventgroove. Cookies make it possible to keep track of your purchases, deliver content specific to your interests, save your password, and track other information. This means you do not have to enter information multiple times. You may disable cookies on your web browser if you choose, although you will have limited functionality on Eventgroove and this may affect your enjoyment of the website. Like most websites, we also collect IP addresses to help us understand who is using our website and how it is being used. This allows us to improve the sites functionality and better service you as a customer.
How the Information is Used
We may need to securely transfer your information to a very limited set of relevant partners. By submitting your personal information, you consent to such processing and transfers in connection with such orders. In terms of third parties to whom we may supply personal information, these are:
- Key Fulfillment Agents: which provide critical services to execute your order.
- Transaction Processors: merchant bank and credit card payment processor.
- Event Hosts: if you are purchasing tickets for their listed event.
With this communication, we will always notify you as to the types of information we are collecting about you as well as the uses we intend to make of that information. We may use the information we collect about you to notify you from time to time about new articles and information to help you and your organization promote or organize events more effectively. We will always tailor these articles and their corresponding email communications to your organization and your expressed interests. You may opt out of these types of communications at any time, by selecting the opt-out checkbox in your account profile.
In addition, we may transfer your personal information to purchasers or subsidiaries (and potential purchasers or subsidiaries) if Ticket River, Ltd. acquires, or is acquired by or merged with, another company. This will enable you, for example, to continue your relationship with Eventgroove despite a change of ownership.
This policy only applies to the use that we make of data provided to us via the Internet and email. Other uses may be made of data provided to Ticket River, Ltd. in correspondence, by telephone or by other means not detailed in this Policy. These terms apply in addition to Terms & Conditions of Use for the Website.
Purchasing Event Tickets
Be aware when you purchase a ticket on our site, we will share your personally identifiable information with the event host. This is important for several reasons. First, event dates, times, locations, and other event information may change. In these cases, the event host will need to communicate with you and other ticketholders. Second, unfortunately, at times, events are canceled requiring a refund to you and other ticketholders. Given these reasons, it is critical the event host has your information; thus, there will be no opportunity to opt-out. Event hosts may use your information in accordance with their own privacy policies. Please understand their privacy terms before purchasing tickets as they may contact you using your personal information or share your information with others. You are responsible to contact these parties prior to purchase to instruct them on your personal privacy wishes.
Posting your event
When posting a new event, you will have the option to make your event private or public. If you select to publish as a public event, we cannot control who will view the information you have posted. This information can be collected and viewed by anyone so we encourage you to used discretion when posting personal information.
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